Privacy Policy

Information you provide and information generated through platform use.

soneya may collect information you provide directly, including:

• Name, email address, phone number, username, password or authentication credentials.
• Account profile information, vendor business information, store details, product or service listings.
• Affiliate profile information, referral information, campaign activity, and promotional information.
• Customer order information, billing, shipping, transaction details, support messages, and account requests.
• Uploaded content, images, descriptions, documents, payout information, or withdrawal information where required.

soneya may also collect technical and usage information, including:

• IP address, device information, browser type, operating system, approximate location signals, and login activity.
• Pages visited, cookie data, referral sources, platform interactions, clicks, leads, conversions, and campaign activity.
• Security logs, fraud-detection signals, and system activity.

We use information to operate, secure, and improve soneya.

• Create, manage, verify, and secure user accounts.
• Operate the marketplace, storefront, vendor portal, and affiliate portal.
• Process orders, registrations, payments, refunds, balances, commissions, withdrawals, and payouts.
• Track affiliate referrals, clicks, leads, conversions, campaigns, and commissions.
• Provide customer, vendor, and affiliate support.
• Improve platform design, performance, security, and user experience.
• Detect and prevent fraud, abuse, unauthorized access, suspicious activity, and policy violations.
• Send account notices, service messages, updates, alerts, and support communications.
• Manage legal, tax, regulatory, financial, security, and administrative obligations.
• Enforce soneya policies and Terms of Use.

soneya may use cookies and similar technologies.

soneya may use cookies and similar technologies to keep users logged in, remember preferences, secure accounts, analyze traffic, improve performance, personalize content, and track affiliate referrals.

Affiliate tracking cookies may be used to attribute referrals, clicks, leads, sales, registrations, and commissions according to applicable campaign rules.

Users may disable cookies through browser settings, but some platform features may not work properly without cookies.

Campaign activity may be tracked for attribution and fraud prevention.

soneya may collect and process affiliate tracking data, including referral links, clicks, traffic sources, leads, conversions, campaign activity, orders, commissions, and payout eligibility.

This information is used to calculate performance, validate commissions, prevent fraud, resolve disputes, and manage campaign reporting.

Payments and payouts may involve third-party providers.

Payments and payouts may be processed by third-party payment providers. soneya may receive transaction status, payment references, payout status, billing details, order records, refund information, and related transaction data.

Sensitive payment card details may be handled directly by payment processors according to their own security standards.

Users are responsible for ensuring that payout, bank, mobile money, wallet, or payment details are accurate and current.

soneya may share information when necessary to operate the platform.

• Vendors, where necessary to fulfill orders or provide support.
• Affiliates, where necessary to show approved campaign or referral performance.
• Payment processors and payout providers.
• Hosting providers and infrastructure services.
• Email, SMS, notification, analytics, and security tools.
• Fraud-prevention and compliance service providers.
• Professional advisors, auditors, consultants, or business partners.
• Legal, tax, regulatory, security, or law enforcement authorities where required or appropriate.

We use reasonable safeguards to protect information.

soneya uses reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

No online platform can guarantee absolute security. Users should protect their login credentials, use strong passwords, avoid sharing accounts, and report suspicious activity immediately.

Information may be retained when needed for legal, financial, security, or platform reasons.

soneya may retain information for as long as necessary to operate the platform, provide services, maintain records, resolve disputes, prevent fraud, comply with legal obligations, enforce policies, support financial audits, and protect users.

Account deletion requests may not result in immediate deletion where records must be retained for security, legal, financial, tax, fraud-prevention, dispute-resolution, accounting, or compliance purposes.

Users may request access, correction, update, or deletion of certain information.

Depending on applicable law, users may request access, correction, update, restriction, export, or deletion of certain personal information.

soneya may need to verify your identity before processing privacy-related requests.

Some information may be retained where required for legitimate business, legal, security, financial, tax, dispute, fraud-prevention, or compliance reasons.

soneya is intended for users legally able to use commerce and business services.

soneya is intended for users who are legally able to create accounts, buy, sell, promote offers, or participate in business activities.

Users who are minors must not use soneya without appropriate legal permission or supervision where required.

Information may be processed through service providers in different jurisdictions.

soneya may be accessed from different countries. By using the platform, you understand that information may be processed, stored, or transferred through service providers or infrastructure located in different jurisdictions.

This Privacy Policy may be updated from time to time.

soneya may update this Privacy Policy from time to time. Updated versions may be posted on the platform with a revised effective date.

Continued use of the platform after updates means you accept the revised Privacy Policy.

Contact soneya Support

For privacy questions, data requests, or account-related concerns, contact us at:

soneya Support
Email: service@soneya.com