SONEYA WEBSITE PRIVACY POLICY
Soneya.com and the application related to it are the proprietary of Avaria LLC and all right reserved.
Your privacy is important to you and to us. So, we'll protect the information you share with us. To protect your privacy, Avaria LLC follows different principles in accordance with worldwide best practices for customer privacy and data protection.
q We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
q We’ll use state-of-the-art security measures to protect your information from unauthorized users.
NOTICE
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
q To make the site easier for you to use by not having to enter information more than once.
q To help you quickly find software, services or information.
q To help us create content most relevant to you.
q To alert you to product upgrades, special offers, updated information and other new services from Avaria LLC
CONSENT
If you choose not to register or provide personal information, you can still use most of www.soneya.com and Soneya applications. But you will not be able to access areas that require registration.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Soneya products from our company or from our partners’ products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Avaria LLC
Avaria LLC occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.
ACCESS
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in your profile. There, you can:
q View and edit personal information you have already given us.
q Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by email or social media.
q Sign up for electronic newsletters about our services and products.
q Register. Once you register, you won't need to do it again. Wherever you go on www.soneya.com, your information stays with you.
SECURITY
Avaria LLC has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
In the event of unauthorized use of your credit card, you must notify immediately your credit card provider in accordance with its reporting rules and procedures.
Avaria LLC strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Aaria LLC cloud servers where https://soneya.com is hosted.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share them with others. To contribute to protect the website, you must use a secured password with at least twelve digits combining upper-case and lower-case letters, numbers and special characters and change your password every 90 days.
NOTICE TO PARENTS
Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
The Avaria LLC sites do not publish content that is targeted to children. Soneya.com is intended to adult users. However, if you are concerned about your children registering and providing Avaria LLC any personal information without your consent, Avaria LLC please contact us.
ENFORCEMENT
If for some reason you believe Avaria LLC has not adhered to these principles, please notify us by email at privacy@avaria.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.
ELECTRONIC PRODUCT REGISTRATION
When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile or Account, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.
CUSTOMER PROFILES
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register, we create your profile, assign a personal identification number, a code that is uniquely yours. It is your passport to seamless travel across www.soneya.com. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.
What we do with the information you share
When you join us, you provide us with your contact information, including your phone number and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number, billing address and delivery address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Avaria LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Avaria LLC or the site; (b) protect and defend the rights or property of Avaria LLC and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Avaria LLC, its websites, or the public.
Avaria LLC is committed to protecting your privacy, and that includes protecting the privacy of any data you share with us. This policy sets out what data we collect, what we do with your data, when and how we store your data, and what you can do if you have questions or wish to exercise rights you have with respect to your data.
What data do we collect, and why?
Through the use of pages on this website and interaction with our products and services, we may collect data from you and your company. Sometimes the data we collect relates to you or identifies you or your company. In this policy, data that relates to or identifies a natural person is defined as “personal data.” “Data” always includes personal data. Our goal is always to maintain the highest levels of privacy and security with your personal data, in keeping with the principles of the Federal Trade Commission Act and related regulations, the General Data Protection Regulation, and applicable local privacy laws. We will always try to give you appropriate notice of what data we collect and how we will use it, and we will only process your data when we consider it fair and lawful to do so.
We may collect the following data from you:
- Records of your visits to the site, through cookies and otherwise (which records may include: traffic data; location information; logs; IP address, operating system, mobile carrier, or device identifying information)
- Records of correspondence between us and you (for example, records of your and our communication for purposes of support services)
- Information you provide by completing forms on our website or in our products and services (for example, purchase information or contacting us)
Sometimes the reason for collection will be obvious (such as when you give us your email address to allow us to contact you). When it is not, we will describe to you at the time of collection the purpose for collecting the data and if possible ask for your consent. To the extent possible, we anonymize or pseudonymize data we collect from you.
In general, we do not intentionally collect sensitive personal data. Sensitive personal data is data of the kind regulated by Article 9 or Article 10 of the GDPR, such as personal identity numbers; financial account information; information concerning racial or ethnic origin; political opinions; religious, philosophical, or other beliefs; membership in trade unions or professional or trade associations; physical or mental health information; biometric data; genetic data; data concerning sexual activity or orientation; or data concerning criminal records or suspected criminal activity. However, if you provide us with sensitive personal data, whether through the website or through any of our products or services, you explicitly consent to our use and processing of that data.
Additionally, we do not intentionally collect personal data from anyone under the age of eighteen (18), and to the extent reasonably possible we take steps to verify that you are a legal adult when we collect data from you. By using our website, products, or services, and by submitting any data to us, you warrant that you are eighteen (18) years of age or older.
How do we use data we collect from you?
We use the data we collect from you to provide information, services, or products you have requested or purchased, and to allow you to interact with us and the website.
This may include sending you emails from time to time; these emails always contain either information you have requested or that you have consented to receive, or information we have a legitimate interest in delivering (such as notices of product changes). You can always unsubscribe from receiving further communication through email.
Additionally, our website uses cookies to obtain your IP address, browser information, and information about the technology you use to interact with us by placing a piece of software into your browser. If you wish to change the way cookies work or remove them, you can do so by changing your browser’s preferences or settings. Doing so may impact the way the website appears or functions for you.
When applicable we analyze this information to improve our website, improve the products and services we provide, and to protect us and you from malicious web activity. We may use third parties services such as Google Analytics (https://policies.google.com/privacy)
How long do we keep your data?
In general, we keep your data only as long as necessary to provide the service or product you requested or subscribed to. If you are a customer who has an account with us, we will keep the data connected to your account until you ask us to destroy it of three years after the end of your subscription. This is in order to help us remember information about previous interactions with you (for example, records of support service) or in order to comply with our legal and contractual obligations. Ordinarily, if your account is inactive, your data will only be stored so that the account can be reactivated in the future, and your data will not be processed for any other purpose. You can ask us to destroy your data at any time by following the procedures outlined in this policy, but if we do not have certain information about you, it may be impossible for us to provide any products or services to you.
Where is your data stored?
We are a business located in the servers of Google in Belgium. When we store your data, it is stored in the cloud (Google Cloud) for security, reliability, and scalability.
How do we ensure your data is secure?
We take a number of steps to ensure that data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:
- Many of our services are encrypted using SSL.
- Our company uses immunify360 one of the most secured systems to protect our servers and the data or our clients.
- We regularly review our data collection, storage, and processing practices, including physical and electronic security measures.
- We restrict access to your personal data to only those employees who need access to it that you have given access in order to perform their duties.
- All of our employees are subject to strict confidentiality and nondisclosure obligations, the violation of which may result in termination and/or liability.
- All of our employees receive regular appropriate training, including training in information privacy suitable to their respective fields and disciplines.
- All our employees do not have access to your data unless you give them access with the purpose of providing the support you need the get your shop up and running.
Do we share your data?
We never share any of your data with a third party and we will not sell your data to anyone.
However, our website may contain links to other websites of Avaria LLC. We might use your personal information to get you access other Avaria LLC websites needed to process the payments of your subscriptions, or allow your clients to pay you through online gateways or for information and marketing purposes.
Are you required to supply us with your personal data?
Sometimes we have to have your personal data in order to interact with you. Supplying some personal information is a prerequisite to purchasing products or services from us, obtaining support services, or using the website. If you do not provide the requested data in those instances, you will not be able to purchase any products or services from us, you will not have access to support services, and you may lose some functionality when interacting with the website, respectively.
What rights do you have with respect to your personal data?
You have a right to know if we have any of your personal data and to have access to that data, and you have the right to have any incorrect personal data corrected. If you have given us consent to have or use your data, you have the right to withdraw that consent at any time. You also have the right to have your personal data erased or to transport your data.
You may contact us at any time at service@avaria.com or privacy@avaria.com, to exercise any of these rights. Understand that sometimes we have to have your data in order to interact with you, and so exercising some or all of these rights might impact your ability to use our website or our products and services.
What if you have further questions?
If you have any additional questions about our privacy practices, please contact us service@avaria.com or privacy@avaria.com.
Your liability
As you collect data of your clients, we expect you to take is seriously to protect it and under any circumstances you should bot share it with anyone or sell it.
It is your responsibility to use the access-level feature to limit access to different level of data on the need-to-know basis. You are encouraged to protect your devices, keep your browsers and systems up to date and use antivirus as appropriate. We recommend you using strong passwords and do never share your password with anyone under any circumstances including our staff.